1. General Refund Policy

Due to the digital and service-based nature of Maplores Jobs, purchases are generally final once payment has been successfully processed and the relevant product, access or service has been delivered, activated, accessed or commenced.

Depending on the service purchased, payment may cover platform access, job-posting facilities, recruitment-related services, subscriptions, digital resources or other online services made available by Maplores.

Before completing a purchase, users should carefully review the applicable service description, features, price, duration and terms.

2. No Returns for Digital Products and Services

Maplores Jobs does not normally accept returns of digital products, virtual services or online access because these items cannot be returned in the same manner as physical goods.

Refunds will generally not be provided once a digital product or service has been:

• Delivered, downloaded, generated or made available to the user.
• Accessed, activated or used.
• Provided through an account, dashboard, download link or online platform.
• Partially or fully performed, where the purchase relates to a service.

3. Job Posting Fees and Platform Services

Where paid job-posting services, employer subscriptions, featured listings, premium platform features or other recruitment-related digital services are offered, the applicable purchase terms will govern the transaction.

Once a paid service has been activated, a job listing has been published, access has been provided, or the service has otherwise commenced, the fee will generally be non-refundable.

Removing a job listing, filling a vacancy, receiving fewer applications than expected, withdrawing a vacancy or deciding not to continue using a service does not automatically entitle the purchaser to a refund.

Maplores Jobs does not guarantee a particular number of applications, candidate responses, interviews, shortlists, hires or recruitment outcomes.

4. Recruitment and Professional Services

Certain services may require professional time, administrative work, recruitment coordination, configuration or customised deliverables. Once work has commenced, the fees for such work are generally non-refundable.

Where a separate quotation, proposal, engagement letter or written agreement specifies cancellation, refund or payment conditions, those specific terms will apply to the relevant engagement, subject to applicable law.

Any refund or adjustment relating to a professional service may be considered only in accordance with the applicable agreement, circumstances and legal requirements.

5. Non-Refundable Circumstances

Refunds will generally not be available in circumstances including, but not limited to:

• A change of mind after purchase.
• Dissatisfaction arising from personal preference after delivery or access.
• Failure to review the service description, features or purchase terms before payment.
• Failure to use a purchased service during its applicable validity period.
• Low application numbers, unsuccessful recruitment or failure to secure employment.
• Withdrawal of a job vacancy or a change in recruitment requirements after a paid service has commenced.
• Device incompatibility or unsupported software where the relevant requirements were reasonably communicated.
• Internet, electricity, device, browser or network problems outside Maplores' reasonable control.
• Third-party platform interruptions or payment-provider issues outside Maplores' reasonable control.
• Services or digital products already delivered, accessed, activated, used or substantially performed.
• Misuse of the platform or violation of applicable terms and policies.

This section does not exclude remedies that are mandatory under applicable law.

6. Exceptional Payment or Delivery Issues

Although refunds are not normally provided, Maplores may review genuine and verifiable transaction issues at its discretion. Examples may include:

• A duplicate payment for the same purchase.
• An incorrect charge caused by a verified billing or technical error.
• Successful payment without delivery or activation due to a verified Maplores-side system failure.
• A significant technical failure that prevents the purchased service from being provided and cannot reasonably be resolved.
• Another exceptional circumstance accepted by Maplores in writing.

Where possible, Maplores may first attempt to correct the problem, restore access, complete delivery or provide another appropriate resolution.

Submitting a request does not guarantee that a refund will be approved. Each case will be assessed based on available transaction records, the nature of the service, delivery status and applicable law.

7. Cancellation Policy

A completed purchase for a digital product, subscription or online service generally cannot be cancelled once payment has been processed and delivery, activation, access or service commencement has occurred.

Where a service has not yet commenced, a cancellation request may be reviewed according to the applicable purchase terms or written service agreement. Approval is not automatic.

Cancelling a subscription or recurring service, where available, may prevent future renewals but does not automatically entitle the user to a refund for the current or previously paid period. Any specific subscription terms will govern.

8. Failed, Duplicate or Incorrect Payments

If you believe you have been charged incorrectly, charged more than once, or debited without receiving the purchased service, contact Maplores for a transaction review.

Please provide the relevant details where available:

• Your name and registered email address.
• The name of the purchased service.
• The date and approximate amount of the transaction.
• The order number or transaction reference.
• A brief description of the issue.

Do not send your password, OTP, full card number or other unnecessary sensitive financial information. Maplores may request reasonable verification details to investigate the issue.

9. Refund Approval and Processing

Any exceptional refund request will be reviewed by Maplores. Maplores may approve, reject or partially approve a request based on the circumstances, the applicable terms and applicable law.

If a refund is approved, it will normally be processed through the original payment method or another appropriate method agreed for the transaction.

The time required for the amount to appear in your account may depend on the payment provider, bank or financial institution. Any processing estimate will be communicated where available.

10. Service Interruptions and Events Beyond Our Control

Maplores may experience delays or interruptions due to hosting failures, internet disruptions, power outages, third-party service failures, cyber incidents or other circumstances beyond reasonable control.

We will make reasonable efforts to address issues affecting a purchased service. Where a verified failure prevents delivery, the appropriate remedy will be assessed based on the circumstances, the applicable agreement and applicable law.

Nothing in this policy removes any refund or other remedy that is legally required in a particular circumstance.

11. How to Request a Refund Review

If you believe your transaction involves a duplicate charge, incorrect billing, non-delivery or another genuine issue, contact Maplores through the official contact page.

Please include your transaction reference, the service purchased, the registered email address and a clear explanation of the issue. We may contact you if further information is reasonably necessary.

Refund requests are reviewed individually. Contacting us does not mean that a refund has been approved.

12. Frequently Asked Questions

Can I return a digital product or online service?

No physical return is normally applicable. Digital products and services are generally non-returnable once delivered or accessed.

Can I get a refund after purchasing a service?

Refunds are generally not available after delivery, activation, access or commencement of service. Genuine payment or delivery issues may be reviewed exceptionally, subject to applicable law.

What if I paid twice for the same service?

Contact Maplores with the relevant transaction references. Duplicate charges may be reviewed and verified for an appropriate resolution.

What if I paid but did not receive access?

Contact us so we can verify the transaction and attempt to resolve the access or delivery problem.

Can I get a refund if my job posting does not attract candidates?

A particular number of applications or recruitment outcome is not guaranteed. Low application numbers alone do not automatically qualify a purchase for a refund.

Are refunds guaranteed for exceptional cases?

No. Requests are reviewed individually. Any decision remains subject to applicable purchase terms and legal requirements.

13. Policy Updates

Maplores may update this policy to reflect changes in its digital products, platform features, services, payment arrangements or applicable legal requirements.

The latest version will be published on this page with a revised date. Users should review the policy before making a purchase.

14. Contact Us

For questions about refunds, cancellations, payments or access to a purchased service, please contact Maplores through the official website.